Resident Engagement Manager

2 weeks ago


Hackney, United Kingdom Kinovo Group plc Full time

About Kinovo Group plc

Kinovo Group plc is a leading UK provider of specialist property services, committed to delivering safe and sustainable property solutions. We operate through three long-established and complementary subsidiaries: Purdy Contracts Ltd, Dunham Ltd, and Spokemead Ltd.

Housing Liaison Specialist Job Description

This role will focus on fostering positive relationships among residents, subcontractors, client representatives, and management teams. You will interact directly with residents, clients, and subcontractors, often engaging in door-to-door visits to assess satisfaction with completed work and address concerns.

Responsibilities

  • Act as the central point of contact for residents regarding assigned contracts.
  • Address complaints promptly and effectively.
  • Prepare detailed weekly reports on ongoing works for the Contracts Manager.

Requirements

  • Previous experience in an RLO capacity or customer service facing role within the social housing sector.
  • Excellent interpersonal and relationship building skills.
  • Negotiation and leadership skills to resolve complaints/queries quickly and efficiently.

Benefits

  • Competitive salary (£32,000 per annum).
  • Annual appraisals and pay reviews.
  • Annual bonus scheme.
  • 32 days of paid annual leave.


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