Collections Officer

21 hours ago


Basingstoke, Hampshire, United Kingdom Vero HR Ltd Full time
About the Opportunity

We are seeking a highly organized and meticulous Collections Officer to join our team in Basingstoke. As a Collections Officer, you will be responsible for managing an assigned portfolio of accounts, ensuring the timely recovery of outstanding debts.

Your main focus will be to engage positively with customers, facilitate payment plans, and resolve any disputes or queries that may arise during the collections process.

You will also be tasked with maintaining accurate records of collection activities, providing updates to the team, and working closely with other departments including the debt recovery team based in Manchester.

This is a fantastic opportunity for an individual who is proactive, detail-oriented, and eager to contribute positively to a team environment.

Requirements
  • Previous experience in a similar role within a regulated environment is desirable.
  • Strong negotiation and communication skills both written and verbal.
  • Ability to build rapport with clients and handle challenging situations.
  • Excellent organizational skills and attention to detail.
  • A team player with a positive attitude and willingness to learn.
  • Ability to manage and prioritize workload effectively.
  • Knowledge of relevant regulations surrounding collections and debt recovery would be desirable.
  • Live within a commutable distance to the offices in Basingstoke.
Benefits
  • A competitive salary circa £25,000 dependent on skills, knowledge, and experience.
  • 25 days annual leave plus bank holidays, plus half day holiday for your birthday.
  • Discretionary bonus scheme.
  • Pension contributions 4% employer, 5% employee.
  • Employee Assistance Programme.
  • GP24 – Virtual GP access.
  • Death in service 4x annual salary.
  • Wellbeing week.
  • Social events throughout the year.


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