Customer Service Representative

8 hours ago


Birkenhead, Wirral, United Kingdom Jones & Chapman Full time
{"title": "Customer Service Advisor", "description": "Join Our Team as a Customer Service Advisor

We are seeking a highly motivated and customer-focused individual to join our Lettings Support Centre team in Wirral, Birkenhead. As a Customer Service Advisor, you will provide exceptional support to our branches, landlords, and tenants, ensuring a seamless property management experience.

Key Responsibilities:
  • Provide property management and tenancy administration support services
  • Coordinate and prepare renewal of tenancies
  • Liaise with contractors to ensure timely and high-quality repair/maintenance works
Requirements:
  • Outstanding customer service skills
  • Solid administration skills
  • Resilient, positive, numerate, and detail-oriented
  • Organized and able to prioritize workload in a fast-paced environment
  • Excellent verbal and written communication skills
  • IT literate (MS Office, internet, email systems)
What We Offer:
  • Competitive salary of £22,400 (dependent on experience) with an additional £1,000 once qualified
  • Support in training towards ARLA – NFOPP qualifications
  • Industry-leading training and development opportunities
  • Demonstrable career ladder with opportunities for progression
  • Collaborative, rewarding, and fun work environment
  • Team incentives and recognition programs

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual looking for a new challenge, please submit your application.

", "lang_code": "en-US"}

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