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Customer Service Representative

2 months ago

Birkenhead, Wirral, United Kingdom Beam Recruit Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities

  • Customer Service
    • Provide timely and effective responses to customer inquiries via phone and email
    • Resolve customer complaints and issues in a professional and courteous manner
    • Escalate complex issues to senior team members as needed
  • Administrative Support
    • Provide administrative support to the customer service team, including data entry and record-keeping
    • Assist with special projects and initiatives as needed

Requirements

  • Experience
    • Minimum 1 year of experience in a customer-facing role, preferably in a call center or customer service environment
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively
    • Proficiency in Microsoft Office, including Word and Excel

What We Offer

  • Competitive Salary
  • Opportunities for Professional Growth and Development
  • A Collaborative and Supportive Work Environment

Beam Recruit

We are a leading recruitment agency dedicated to providing exceptional service to our clients and candidates. Our team is passionate about helping individuals find their dream job and supporting businesses in finding the right talent to drive their success.