Customer Service Representative

4 days ago

Birkenhead, Wirral, United Kingdom Beam Recruit Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a professional and efficient manner.

Key Responsibilities

  • Provide 1st class customer service to our clients, responding to their queries and concerns in a timely and professional manner.
  • Work closely with our clients to understand their needs and provide tailored solutions to meet their requirements.
  • Collaborate with our internal teams to ensure seamless communication and delivery of services.
  • Manage and resolve customer complaints in a fair and professional manner.
  • Provide administrative support to the team, including data entry and record-keeping.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Proven experience in a customer-facing role, with a strong track record of providing exceptional customer service.
  • Proficiency in Microsoft Office, including Word and Excel.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.

What We Offer

  • A competitive salary and benefits package, including a generous pension scheme and annual leave.
  • Ongoing training and development opportunities, to help you grow and succeed in your career.
  • A supportive and collaborative team environment, with a strong focus on teamwork and collaboration.
  • The opportunity to work with a leading company in the industry, with a strong reputation for excellence and customer service.

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