Account Service Specialist
3 weeks ago
At Pen Underwriting, we're committed to delivering exceptional service to our clients. As an Account Handler, you'll play a vital role in servicing Public Sector accounts, ensuring seamless renewal processes and identifying opportunities for growth.
About the Role
We're seeking an experienced Account Handler to join our team, providing expert support to our clients and fostering strong relationships. Key responsibilities will include managing insurer queries, coordinating renewal quotes, and ensuring accurate customer records are maintained. If you have a passion for delivering outstanding customer service and a keen eye for detail, we'd love to hear from you.
Key Responsibilities
- Assist in the renewal process, preparing submissions and gathering necessary information.
- Coordinate renewal quotes for existing customers and manage mid-term adjustments.
- Record and maintain accurate customer details, ensuring timely entry into our systems.
- Manage insurer queries and confirm cover with relevant insurers.
- Process policies and chase outstanding documentation as required.
- Secure delivery of policy documentation from insurers and verify before approval and release.
- Assist with customer queries and liaise with insurers regarding policy changes and terms.
About You
We're looking for an individual with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service. Prior experience in insurance administration is desirable, but not essential. If you're a team player with a keen eye for detail and a willingness to learn, we'd love to hear from you.
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