Customer Experience Strategist

4 weeks ago


Watford, Hertfordshire, United Kingdom TJX Europe Full time

We are part of the TJX Family, a global leader in off-price retail. Our team is responsible for driving customer loyalty and engagement across Europe and the UK. As Customer Experience Strategist, you will play a critical role in developing and optimizing loyalty campaigns that align with our business objectives.

Key responsibilities include:

  • Jointly manage the Treasure rewards program to ensure operational excellence and deliver exceptional customer experiences
  • Partner with cross-functional teams, including Marketing, Analytics & Insights, ECRM, and Creative, to design and execute integrated campaigns
  • Collaborate with Store Operations, IT, eCommerce, Customer Service, Legal, and Procurement teams to drive business results
  • Manage third-party relationships and oversee project delivery and costs
  • Utilize customer data to develop actionable insights and respond to business challenges

To succeed in this role, you will require:

  • Experience in marketing and loyalty/customer-facing program management
  • Proficiency in Excel and PowerPoint, with strong analytical and technical skills
  • Project management and time management abilities, with attention to detail

We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, as well as a range of benefits, including:

  • Generous annual leave entitlement
  • Healthcare and pension scheme
  • Opportunities for career development and growth

We are an equal opportunities employer and welcome applications from all qualified candidates.



  • Watford, Hertfordshire, United Kingdom Medivet Group Full time

    Take your career to the next level as a Customer Engagement Strategist at Medivet Group.About the RoleWe are seeking an innovative and results-driven individual to lead our customer engagement initiatives and drive business growth through data-driven insights.Your primary focus will be on developing and implementing CRM strategies that enhance customer...


  • Watford, Hertfordshire, United Kingdom TJX Europe Full time

    **Unlock Your Potential with TJX Europe**We're a forward-thinking company that's passionate about delivering exceptional customer experiences. As our new Retail Brand Manager, you'll have the opportunity to work on exciting projects, collaborate with talented colleagues, and develop your skills in a fast-paced and dynamic environment.**Key...


  • Watford, Hertfordshire, United Kingdom Cooper Lomaz Recruitment Ltd Full time

    Job Title: Enterprise Sales StrategistWe are seeking an ambitious and technically savvy sales professional to join our global team as an Enterprise Sales Strategist. This role is ideal for someone with a proven track record in enterprise software sales, who is passionate about building client relationships and driving business growth.This exciting...


  • Watford, Hertfordshire, United Kingdom Platform Recruitment Full time

    We are looking for a talented Senior Content Strategist to join our client, a leading SaaS company based in Hertfordshire. As Senior Content Strategist, you will play a key role in developing and executing a comprehensive content strategy that aligns with the company's goals and objectives.Key Responsibilities:Lead the creation of high-quality content for...


  • Watford, Hertfordshire, United Kingdom Platform Recruitment Full time

    Platform Recruitment is currently looking for a highly skilled Enterprise Sales Strategist to join their team. The ideal candidate will have 10+ years of experience in tech sales, with a strong focus on SaaS and Enterprise sales.Job Responsibilities:Manage and drive complex sales campaigns to identify new business opportunities.Develop and lead activities to...


  • Watford, Hertfordshire, United Kingdom JGA Recruitment Full time

    Job Title: Global Payroll StrategistWe are seeking a highly experienced Global Payroll Strategist to lead our global payroll team at JGA Recruitment. As a strategic leader, you will be accountable for the day-to-day delivery of the function and drive strategy, process improvement, and transformation in the EMEA region.The successful candidate will have...


  • Watford, Hertfordshire, United Kingdom In Technology Group Limited Full time

    We are seeking an experienced Enterprise Sales Strategist to join our team at In Technology Group Limited. This role will involve overseeing enterprise-level sales campaigns, using resources from across the business and your own commercial acumen to increase sales and revenue.About the Role:As an Enterprise Sales Strategist, you will be responsible for...


  • Watford, Hertfordshire, United Kingdom Reed Full time

    We are looking for a Content and Event Strategist to join our marketing team in Reading. This role will involve developing impactful content and orchestrating memorable events that highlight products.The successful candidate will have previous experience in developing and executing content and event strategies across social media, campaigns, and digital.Key...


  • Watford, Hertfordshire, United Kingdom Cooper Lomaz Full time

    We are looking for a talented Retail Technology Strategist to join our global leader in enterprise retail software. In this role, you will lead complex sales campaigns and develop market strategies to generate new business opportunities.About the CompanyOur client is an innovative software company specialising in Enterprise and SaaS solutions for mid to...


  • Watford, Hertfordshire, United Kingdom CV-Library Full time

    Job Description:We are seeking a highly skilled Digital Marketing Strategist to join our team at CV-Library. This is a permanent role, and the ideal candidate will have experience in conducting keyword research and analysis, monitoring and managing strategies both on-site and off-site, analyzing web traffic, and creating reports.Key Responsibilities:Conduct...


  • Watford, Hertfordshire, United Kingdom TJX Europe Full time

    About TJX Europe">We're a global off-price retail company with a presence in Europe and beyond, including TK Maxx, Homesense, TJ Maxx, Marshalls, HomeGoods, Sierra and Winners.">Job Overview">This role is for a User Experience Design generalist that delivers UX design, strategy and implementation across the web and apps.">The Digital Design Strategist will...


  • Watford, Hertfordshire, United Kingdom Watford Community Housing Full time

    About the RoleWe are seeking a skilled professional to join our team as Chief Asset Strategist. In this role, you will play a key leadership position in managing asset performance, sustainability initiatives, and regulatory compliance for Watford Community Housing.Key ResponsibilitiesDevelop and implement effective asset management strategies that align with...


  • Watford, Hertfordshire, United Kingdom Taylor Woodrow Full time

    About the RoleThis exciting opportunity has arisen for a Social Value Strategist to join our team at Taylor Woodrow. Based in Watford, you will play a key role in developing and implementing our Social Value Strategy, working closely with stakeholders to deliver project activities related to social value.Responsibilities:Work with Stakeholder Managers,...


  • Watford, Hertfordshire, United Kingdom Circle Group Full time

    About the RoleAs a Content Strategist, you will craft compelling content experiences that drive engagement and showcase cutting-edge technology solutions. This role is based in Hertford.We are looking for a creative powerhouse with a flair for storytelling and a knack for event management. The ideal candidate will have excellent communication skills and be...


  • Watford, Hertfordshire, United Kingdom In Technology Group Limited Full time

    At In Technology Group Limited, we are seeking a Technical Sales Strategist to play a pivotal role in our growth. The successful candidate will have an ambitious streak and a proven track record of selling complex technical products.Based in Central Hertfordshire, this position comes with a competitive salary of up to £80,000 (dependent on experience) plus...


  • Watford, Hertfordshire, United Kingdom Searchability® Full time

    We're seeking an experienced SEO Content Strategist to join our team at Searchability. As a key member of our digital marketing agency, you will be responsible for developing and implementing search engine optimization strategies to drive online growth for our clients.Your primary focus will be on optimizing website content for SEO, conducting keyword...


  • Watford, Hertfordshire, United Kingdom Bio-Rad Laboratories, Inc. Full time

    Job DescriptionWe are seeking a highly skilled Commercial Insights Strategist to join our Global Field Marketing Team at Bio-Rad Laboratories, Inc. As part of this team, you will play a key role in providing actionable insights that inform strategic decision-making.This is a hybrid role, with 3 days spent in our Watford office and 2 days working from home....


  • Watford, Hertfordshire, United Kingdom CV-Library Full time

    Smart10Ltd seeks an experienced Amazon Marketplace Growth Strategist to join their dynamic team. In this strategic yet hands-on role, you will collaborate closely with the Head of Marketplace and internal departments to optimise Amazon presence, increase revenue, and enhance operational efficiency. Your strong focus on merchandising and operations will...


  • Watford, Hertfordshire, United Kingdom West Herts College Full time

    About the Role:The Technology and Business Strategist role at West Herts College involves providing expert advice on IT system design and implementation to support business objectives. This includes analysing business procedures, defining software and hardware needs, and undertaking feasibility studies for major IT developments.Main Responsibilities:Analyse...


  • Watford, Hertfordshire, United Kingdom Additional Resources Ltd. Full time

    Job OverviewAt Jobit, we are seeking a highly skilled Senior Content Strategist to join our team. As an expert in digital copywriting for e-commerce or retail, you will be responsible for creating and enhancing web content that drives commercial success through engaging storytelling.The ideal candidate will have a proven track record of producing...