Customer Experience Strategist
4 weeks ago
We are part of the TJX Family, a global leader in off-price retail. Our team is responsible for driving customer loyalty and engagement across Europe and the UK. As Customer Experience Strategist, you will play a critical role in developing and optimizing loyalty campaigns that align with our business objectives.
Key responsibilities include:
- Jointly manage the Treasure rewards program to ensure operational excellence and deliver exceptional customer experiences
- Partner with cross-functional teams, including Marketing, Analytics & Insights, ECRM, and Creative, to design and execute integrated campaigns
- Collaborate with Store Operations, IT, eCommerce, Customer Service, Legal, and Procurement teams to drive business results
- Manage third-party relationships and oversee project delivery and costs
- Utilize customer data to develop actionable insights and respond to business challenges
To succeed in this role, you will require:
- Experience in marketing and loyalty/customer-facing program management
- Proficiency in Excel and PowerPoint, with strong analytical and technical skills
- Project management and time management abilities, with attention to detail
We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, as well as a range of benefits, including:
- Generous annual leave entitlement
- Healthcare and pension scheme
- Opportunities for career development and growth
We are an equal opportunities employer and welcome applications from all qualified candidates.
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