Service Administrator
4 weeks ago
Role Overview
Custom Intelligent Security is seeking a highly organized and detail-oriented Service Administrator to join our team. As a key member of our Service Helpdesk, Small Works, and PPM Team, you will be responsible for providing daily administrative assistance and ensuring efficient operations.
Key Responsibilities:
Administrative Support
Coordinate emails and requests for information with relevant personnel
Manage and respond to client inquiries and advise department managers via on-call emails
Review and coordinate engineer call sheets for Service & Maintenance Departments
Service Delivery
Pass on further actions and information to account managers and line managers
Invoice requests, administer job closures, and issue call sheets to clients
Conduct daily checks on CRM for Service & Maintenance
Book jobs with clients and request issue RAMS
Manage permit applications, parking requests, and subcontractor works and documentation
Requirements
Excellent communication and customer service skills
Proficiency in administrative assistance and technical support knowledge
Ability to work collaboratively in a team environment and provide training to customers or colleagues
Organizational and problem-solving abilities
Experience in the security industry is a plus
Proficient with Microsoft Office
Benefits
24 days annual leave plus bank holidays
Rewards and healthcare package
Company pension
Ongoing training and development
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