Service Administrator

4 weeks ago


Watford, Hertfordshire, United Kingdom Custom Intelligent Security Full time

Role Overview

Custom Intelligent Security is seeking a highly organized and detail-oriented Service Administrator to join our team. As a key member of our Service Helpdesk, Small Works, and PPM Team, you will be responsible for providing daily administrative assistance and ensuring efficient operations.

Key Responsibilities:

Administrative Support

Coordinate emails and requests for information with relevant personnel

Manage and respond to client inquiries and advise department managers via on-call emails

Review and coordinate engineer call sheets for Service & Maintenance Departments

Service Delivery

Pass on further actions and information to account managers and line managers

Invoice requests, administer job closures, and issue call sheets to clients

Conduct daily checks on CRM for Service & Maintenance

Book jobs with clients and request issue RAMS

Manage permit applications, parking requests, and subcontractor works and documentation

Requirements

Excellent communication and customer service skills

Proficiency in administrative assistance and technical support knowledge

Ability to work collaboratively in a team environment and provide training to customers or colleagues

Organizational and problem-solving abilities

Experience in the security industry is a plus

Proficient with Microsoft Office

Benefits

24 days annual leave plus bank holidays

Rewards and healthcare package

Company pension

Ongoing training and development


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