Duty Coordinator for Mental Health Services

2 weeks ago


Oldbury, Sandwell, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

About the Role

The Black Country Healthcare NHS Foundation Trust is seeking a highly skilled Duty Coordinator to join their team. As a key member of the clinical team, you will be responsible for accepting referrals into the service and making decisions on their suitability.

You will establish a pathway for referrers and patients, acting as a point of contact for external professionals and service users seeking help or advice. The post-holder will contribute to the development and maintenance of the service, meeting performance standards for output and clinical outcomes.

Key Responsibilities

  • Supporting staff with queries regarding triage, treatment, and access to secondary care.
  • Triage referrals entering the service via the IAPT self-referral portal or from other professionals.
  • Managing triage referrals and making clinical decisions about appropriate services.
  • Recognising signs of abuse/safeguarding concerns and taking appropriate action.

Requirements

  • Professional qualification in mental health (RMN, OT, CBT, Psychology).
  • Experience working within a multi-disciplinary team and assessing risk.
  • Knowledge of assessment applicable to a range of mental health needs and latest evidence-based practice.

Working for Black Country Healthcare NHS Foundation Trust

The trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. We are committed to improving health and wellbeing, tackling inequalities, and providing high-quality services within the Improving Access to Psychological Therapies (IAPT) guidelines.



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