Operational Excellence Leader
1 week ago
Location: Northampton
We are seeking an experienced Operational Excellence Leader to join our team at Staysure.Co Ltd.
The successful candidate will be responsible for leading the operational excellence team to drive business growth and improve operational efficiency.
This role is ideal for individuals who have a proven track record in leading operational teams and driving business growth, with a strong understanding of change management methodologies, particularly in a call centre environment.
The salary for this role is estimated to be around £65,000 - £85,000 per annum, depending on experience.
The job description includes:
- Developing and implementing operational strategies to drive business growth and improve operational efficiency.
- Leading the operational excellence team to achieve business objectives and improve customer satisfaction.
- Collaborating with stakeholders to identify areas for improvement and implement changes to drive business growth.
Benefits include:
- 26 days paid holidays plus bank holidays, +1 day leave for every years service up to 30 standard days. And the option to buy more (Pro rata for FTC).
- Health and fitness, private medical insurance - Following the successful completion of any probation period, membership to the company PMI & gym scheme is offered with the option to add additional family members (excluding less than 12 month contracts).
- Discounted travel insurance - Discounted travel insurance policies with Staysure.
- Pension - 5% matched pension, auto enrolment after 3 months.
- Work hard, play hard - Fantastic team social events, including parties and on-site social Fridays.
- Fancy food or a coffee? - A subsidised on site canteen and Costa Coffee in Northampton.
- Cycle to work - We'll support you with costs if you're someone who likes to cycle to work.
- Giving back - We are committed to supporting our community and offer 1 day of volunteering a year for every employee.
- Employee assistance programme - Health Assured who provide mental wellbeing support can be accessed through Perkbox.
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