Team Leader

1 month ago


ChesterleStreet, Durham, United Kingdom Card Factory Full time
Job Title: Team Leader

Location: Not Specified

Contracted Hours Available: 14

We are passionate about delivering exceptional customer experiences and are now looking for a Team Leader to help us achieve this.

With a focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.

You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day. You will be as passionate about delivering exceptional customer experiences as we are.

Key Responsibilities:
  1. Drive customer experience and operational excellence.
  2. Support Store Manager in achieving commercial growth.
  3. Foster a team culture focused on customer service.
  4. Lead store teams to maintain high standards.
  5. Deliver exceptional customer experiences.
Requirements:
  1. Customer-centric with a passion for delivering excellent service.
  2. Good leadership skills with a positive forward-thinking approach.
  3. Comfortable reviewing store performance data.
  4. Commercially minded.
  5. An engaging and enthusiastic team player.

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