Senior Service Desk Engineer

6 days ago


StratforduponAvon, Warwickshire, United Kingdom Searchability Full time
About the Role

We are seeking a highly skilled Senior Service Desk Engineer to join our team. As a Senior Service Desk Engineer, you will be responsible for providing technical support and guidance to our Service Desk team.

Key Responsibilities
  • Dealing with escalations from the Service Desk
  • Completion of BAU work
  • Guidance and coaching of other Service Desk members
  • Shift lead when required in the absence of management
Requirements
  • Knowledge of technologies including Active Directory and Citrix
  • Experience in a leadership capacity
  • Ability to work to guided SLA and communicate with a team
  • Excellent interpersonal skills and ability to adapt to any given circumstances
  • ITIL background
What We Offer
  • Excellent company bonus structure based on personal performance
  • Company pension scheme
  • 25 days holiday, bank holidays & birthday off
  • Life assurance
  • Development and training opportunities for career progression
  • Eye care + free gym membership
  • Company events and lunches


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