Senior Service Desk Engineer

3 days ago

StratforduponAvon, Warwickshire, United Kingdom Searchability Full time
About the Role

We are seeking a highly skilled Senior Service Desk Engineer to join our team. As a key member of our service desk team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Escalate and resolve complex technical issues in a timely manner
  • Lead and mentor junior team members
  • Develop and implement process improvements to enhance service delivery
  • Collaborate with cross-functional teams to resolve technical issues
Requirements
  • Proven experience in a service desk environment
  • Strong technical skills, including experience with AD, Citrix, and Exchange
  • Knowledge of ITIL and service management principles
  • Excellent communication and leadership skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

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