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IT Service Desk Professional

2 months ago


StratforduponAvon, Warwickshire, United Kingdom Axis Europe Full time

Job Summary

We are seeking a highly motivated and customer-focused Digital Support Specialist to join our team at Axis Europe. As a key member of our internal IT department, you will be responsible for providing first-line support to our large user base, resolving technical issues, and working collaboratively with our Technology and Systems Teams.

Key Responsibilities

  • Provide exceptional customer service and technical support to our users, resolving issues in a timely and professional manner.
  • Log and resolve tickets, escalating complex issues to the Service Desk Supervisor as needed.
  • Take ownership of standard changes, from initiation to completion, including PC builds and new user requests.
  • Collaborate with the Technology and Systems Teams on projects and testing system updates.
  • Install and maintain software and hardware, diagnosing faults and providing solutions.

Requirements

  • Microsoft Office 365 proficiency.
  • Working knowledge of Windows 2003 and above, including Active Directory.
  • Experience with Windows 7 and Windows 10.
  • Knowledge of Android and Apple devices.
  • Desirable: Citrix, Microsoft Lync / Skype for Business, ITIL Foundation, and Microsoft Dynamics.

What We Offer

  • 22 days annual leave, increasing with length of service.
  • Pension scheme.
  • Perkbox rewards.
  • Long service rewards.
  • Volunteering days.