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IT Service Desk Professional
2 months ago
Job Summary
We are seeking a highly motivated and customer-focused Digital Support Specialist to join our team at Axis Europe. As a key member of our internal IT department, you will be responsible for providing first-line support to our large user base, resolving technical issues, and working collaboratively with our Technology and Systems Teams.
Key Responsibilities
- Provide exceptional customer service and technical support to our users, resolving issues in a timely and professional manner.
- Log and resolve tickets, escalating complex issues to the Service Desk Supervisor as needed.
- Take ownership of standard changes, from initiation to completion, including PC builds and new user requests.
- Collaborate with the Technology and Systems Teams on projects and testing system updates.
- Install and maintain software and hardware, diagnosing faults and providing solutions.
Requirements
- Microsoft Office 365 proficiency.
- Working knowledge of Windows 2003 and above, including Active Directory.
- Experience with Windows 7 and Windows 10.
- Knowledge of Android and Apple devices.
- Desirable: Citrix, Microsoft Lync / Skype for Business, ITIL Foundation, and Microsoft Dynamics.
What We Offer
- 22 days annual leave, increasing with length of service.
- Pension scheme.
- Perkbox rewards.
- Long service rewards.
- Volunteering days.