Customer Liaison Officer

4 weeks ago


West Drayton, Greater London, United Kingdom Streamline Search Full time

Customer Liaison Officer Role Overview

Streamline Search, a leading recruitment agency, is seeking a Customer Liaison Officer to join their team. The ideal candidate will play a crucial role in managing and developing the team, working as a key interface between the company and customers.

Key Responsibilities:

  • Support customers by phone and email, handling queries quickly and efficiently.
  • Ensure correct team standards of customer communication are reached.
  • Liaise with the operations team, drivers, warehouse staff, and other depots regarding collections and deliveries.
  • Ensure hard copy PODs are returned to customers within the required time frames.
  • Maintain good verbal and written dialogue with internal and external contacts/users at all times.
  • Send Excel reports as and when required to customers.
  • Work collaboratively with the team to identify challenges and find solutions.

Requirements:

  • At least 2 years' work experience in a customer service role.
  • Team Leader/Supervising experience would be advantageous.
  • Previous data entry experience.
  • Good IT skills, with previous experience of using Microsoft Word & Excel.
  • Ability to work to deadlines in a time-sensitive environment.
  • Good communication skills.
  • Strong administration skills.
  • Ability to understand and solve customer queries in a calm and professional manner.

Benefits:

  • £24,000 - £28,000 (depending on experience).
  • Monday - Friday.
  • 09:00 - 18:00 - 1 hour unpaid break (Contractual 40 hours per week).
  • 25 days holiday + Bank Holidays (33 days holiday in total).
  • Auto enrolment pension.
  • 1 month notice after probation.


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