Customer Liaison Officer
4 weeks ago
Customer Liaison Officer Role Overview
Streamline Search, a leading recruitment agency, is seeking a Customer Liaison Officer to join their team. The ideal candidate will play a crucial role in managing and developing the team, working as a key interface between the company and customers.
Key Responsibilities:
- Support customers by phone and email, handling queries quickly and efficiently.
- Ensure correct team standards of customer communication are reached.
- Liaise with the operations team, drivers, warehouse staff, and other depots regarding collections and deliveries.
- Ensure hard copy PODs are returned to customers within the required time frames.
- Maintain good verbal and written dialogue with internal and external contacts/users at all times.
- Send Excel reports as and when required to customers.
- Work collaboratively with the team to identify challenges and find solutions.
Requirements:
- At least 2 years' work experience in a customer service role.
- Team Leader/Supervising experience would be advantageous.
- Previous data entry experience.
- Good IT skills, with previous experience of using Microsoft Word & Excel.
- Ability to work to deadlines in a time-sensitive environment.
- Good communication skills.
- Strong administration skills.
- Ability to understand and solve customer queries in a calm and professional manner.
Benefits:
- £24,000 - £28,000 (depending on experience).
- Monday - Friday.
- 09:00 - 18:00 - 1 hour unpaid break (Contractual 40 hours per week).
- 25 days holiday + Bank Holidays (33 days holiday in total).
- Auto enrolment pension.
- 1 month notice after probation.
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