Customer Liaison Officer
4 weeks ago
Customer Liaison Officer Role Overview
Streamline Search is seeking a Customer Liaison Officer to play a crucial role in managing and developing our team. As a key interface between our company and customers, you will be responsible for monitoring jobs daily, liaising with internal and external departments, and providing information to customers within a specific time frame.
Responsibilities:
- Support customers by phone and email, handling queries quickly and efficiently.
- Ensure correct team standards of customer communication are reached.
- Liaise with the operations team, drivers, warehouse staff, and other depots regarding collections and deliveries.
- Ensure hard copy PODs are returned to customers within the required time frames.
- Develop good verbal and written dialogue with internal and external contacts/users at all times.
- Sending excel reports as and when required to customers.
- Work collaboratively with the team to identify challenges and find solutions.
Requirements:
- At least 2 years of work experience in a similar role.
Working with Streamline Search
As a Customer Liaison Officer, you will be working in a dynamic team environment, collaborating with colleagues to achieve our goals. If you are a motivated and customer-focused individual, we encourage you to apply for this role.
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