Customer Liaison Officer

4 weeks ago


West Drayton, Greater London, United Kingdom Streamline Search Full time

Customer Liaison Officer Role Overview

Streamline Search is seeking a Customer Liaison Officer to play a crucial role in managing and developing our team. As a key interface between our company and customers, you will be responsible for monitoring jobs daily, liaising with internal and external departments, and providing information to customers within a specific time frame.

Responsibilities:

  • Support customers by phone and email, handling queries quickly and efficiently.
  • Ensure correct team standards of customer communication are reached.
  • Liaise with the operations team, drivers, warehouse staff, and other depots regarding collections and deliveries.
  • Ensure hard copy PODs are returned to customers within the required time frames.
  • Develop good verbal and written dialogue with internal and external contacts/users at all times.
  • Sending excel reports as and when required to customers.
  • Work collaboratively with the team to identify challenges and find solutions.

Requirements:

  • At least 2 years of work experience in a similar role.

Working with Streamline Search

As a Customer Liaison Officer, you will be working in a dynamic team environment, collaborating with colleagues to achieve our goals. If you are a motivated and customer-focused individual, we encourage you to apply for this role.



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