Customer Experience Specialist

3 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Screwfix Direct Ltd Full time

We're seeking a Customer Experience Specialist to join our Screwfix Direct Ltd team

About the Role:

This is an excellent opportunity to develop your skills and career in a fast-paced retail environment. As a Customer Experience Specialist, you'll play a key role in delivering exceptional customer experiences, working collaboratively with colleagues to achieve store objectives and drive sales growth.

Your Key Responsibilities:
  • Develop and maintain a deep understanding of customer needs and preferences, providing tailored assistance and recommendations to meet their expectations.
  • Work collaboratively with colleagues to achieve store objectives, including sales targets and customer satisfaction goals.
  • Participate in comprehensive training programs to enhance skills and adapt to changing retail environments, staying up-to-date with industry trends and best practices.
  • Demonstrate effective communication and interpersonal skills, building strong relationships with customers and colleagues.
  • Contribute to a positive work environment by embodying the values that define our company culture, including flexibility, reliability, honesty, and enthusiasm.
Compensation & Benefits:

A competitive salary of £24,000 - £29,000 per annum (dependent on location), 28 days annual leave, a contributory pension scheme, and access to exclusive discounts through our partnerships with leading retailers.



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