Customer Experience Manager

4 days ago


SouthendonSea, Southend-on-Sea, United Kingdom B&Q Full time
About the Role

Are you a skilled leader looking for a new challenge? We have an exciting opportunity for a Customer Experience Manager to join our team at B&Q Southend.

This is a full-time role, working 36.75 hours per week. As a key member of our department, you will be responsible for leading your team and driving excellence in customer service.

The salary for this role is up to £34,200 per annum, plus bonus and benefits package including pension and 6.6 weeks holiday.

We believe that anyone can improve their home to make life better. Our goal is to provide exceptional customer experiences that exceed expectations.

  • Developing and implementing strategies to enhance customer satisfaction and loyalty.
  • Collaborating with cross-functional teams to drive business growth and improve operational efficiency.

We offer a competitive benefits package, including an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and more.



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