Senior Billing Coordinator

3 days ago


Sheffield, Sheffield, United Kingdom Fragomen Full time

About the Role:

The Senior Billing Coordinator will be responsible for creating bills via a case management system, quality checking client bills, and managing invoice queries. This role will join a diverse team where each member is responsible for the billing of one of our EMEA offices, demonstrating the ability to work independently while contributing to the wider billing team.

Key Responsibilities:

  • Resolving internal and external invoice queries, establishing good relations with both legal teams, the wider finance teams, and external vendors.
  • Supporting the operational billing for an allocated office/team to ensure bills are being raised accurately and efficiently.
  • Controlling the flow of billing consistently throughout the month, ensuring all billable matters are raised as and when they are available to meet monthly targets.
  • Escalating billing issues to managers/partners in a timely manner with suggestions on how the teams can reduce errors going forward.
  • Supporting the legal team with training from a finance perspective in relation to billing processes and query management/prevention.
  • Reviewing and updating billing protocols either directly or via the client services team.
  • Working with the business to suggest, support, and initiate change through process improvement and monitoring.
  • Supporting the Managers and Team Leads with any ad hoc tasks relating to the audit of in-progress cases.

About You:

To be successful in this role, you will ideally have previous experience within a financial administrative role, as well as excellent proficiency in word processing, Excel, internet, and email systems.

  • Be able to act under instruction with limited supervision and process feedback in a constructive manner.
  • Complete tasks within agreed timeframes and in line with expectations.
  • Be highly organized, enthusiastic, and pay attention to detail.
  • Have a pragmatic approach to problem-solving using initiative and tenacity to succeed.
  • Demonstrate the ability to challenge the status quo and find better ways of working.
  • Strong communication skills and previous experience of dealing with senior stakeholders both internally and externally.
  • Ability to be adaptive in a team where responsibilities and processes frequently change.
  • Willingness to be trained on all aspects of the team responsibilities and to cover as required.
  • Previous experience of working towards targets.

Fragomen in Sheffield:

Our Sheffield office is based in the city centre with the added bonus of free on-site parking, as well as several public transport links close by. The office has approximately 400 people working collaboratively and creating a dynamic, positive environment with over 20 different languages being spoken.

The Firm operates a hybrid working model, which incorporates a blend of in-person attendance as well as working from home – our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.

We are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (RBP) prioritizes Fragomen's social responsibility through one cross-cutting theme and five focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR including Pro Bono, Social and Sustainability. The RBP initiatives offer great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities.



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