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Sheffield, Sheffield, United Kingdom Fragomen Full timeAbout the Role:The Senior Billing Coordinator will be responsible for creating bills via a case management system, quality checking client bills, and managing invoice queries. This role will work independently while contributing to the wider billing team. The successful candidate will provide monthly updates to senior stakeholders across the business.Resolve...
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Lead Billing Specialist
3 months ago
Job Overview
Lead Billing Specialist
Full-time, permanent position
Location: Sheffield, UK
Role Summary:
The Lead Billing Specialist is tasked with the generation of invoices through a case management platform, ensuring the accuracy of client billing, and managing invoice-related inquiries. The ideal candidate will become part of a diverse team, with each member accountable for the billing processes of specific EMEA offices, showcasing the ability to work autonomously while also contributing to the collective billing efforts. Furthermore, this position will involve delivering monthly reports to senior management across the organization.
- Addressing both internal and external billing inquiries, fostering strong relationships with legal departments, finance teams, and external service providers.
- Assisting in the operational billing for designated teams to guarantee that invoices are generated accurately and promptly.
- Managing the billing workflow consistently throughout the month, ensuring all billable activities are recorded as they arise to enable teams to meet their monthly objectives.
- Promptly escalating billing challenges to management with recommendations on how to minimize errors in the future.
- Providing training to the legal team from a financial perspective regarding billing procedures and query management/prevention.
- Reviewing and refining billing protocols either directly or in collaboration with the client services team.
- Collaborating with the organization to propose, support, and implement changes through process enhancements and oversight.
- Assisting Managers and Team Leaders with any additional tasks related to the audit of ongoing cases.
Candidate Profile:
To excel in this position, candidates should ideally possess prior experience in a financial administrative capacity, along with strong skills in word processing, spreadsheet management, internet navigation, and email communication.
- Ability to follow instructions with minimal supervision and process feedback constructively.
- Capable of completing tasks within established timelines and meeting expectations.
- Highly organized, motivated, and attentive to detail.
- A pragmatic approach to problem-solving, demonstrating initiative and determination to achieve success.
- Ability to challenge existing processes and identify more efficient methods of operation.
- Excellent communication skills with experience in engaging with senior stakeholders both internally and externally.
- Adaptability in a team environment where roles and processes frequently evolve.
- Willingness to receive training on all aspects of team responsibilities and provide coverage as needed.
- Previous experience working towards performance targets.
About Fragomen in Sheffield:
Our Sheffield office is centrally located, offering the advantage of free on-site parking and convenient access to public transport. With approximately 400 employees collaborating in a vibrant and positive atmosphere, our office is a melting pot of over 20 different languages. Employees can expect a supportive work environment and regular social events, including seasonal parties and cultural gatherings.
The Firm embraces a hybrid working model, combining in-person attendance with remote work, aiming to fully utilize our remote working technology while providing flexibility for our employees.
Whether in the office or working remotely, we take pride in our team spirit, which is reflected in our operations and initiatives. Our Responsible Business Practices (RBP) emphasize Fragomen's commitment to social responsibility through a unified theme and five key focus areas: Wellbeing, Diversity, Equity and Inclusion, Corporate Social Responsibility (CSR) including Pro Bono work, and Sustainability. The RBP initiatives present excellent opportunities for all Fragomen employees to engage and contribute to various initiatives and activities.
