Rapid Solutions Consultant

3 weeks ago


Manchester, United Kingdom The Retail Appointment Live Full time
Expert Customer Experience Manager

We are seeking an experienced professional to support our Personal Shopping team in delivering exceptional service to discerning clients.

A seasoned sales and service expert is required to provide a unique shopping experience while meeting sales targets.

The ideal candidate will deliver outstanding customer satisfaction, ensuring customers receive personalized attention throughout their shopping journey.

Main Responsibilities:

  • Nurture relationships with high-net-worth clients to generate new business opportunities.
  • Stay commercially aware and adapt to changing customer needs.
  • Monitor customer satisfaction and suggest improvements to enhance the overall shopping experience.
  • Collaborate with stakeholders on store events and commercial initiatives.
  • Represent Selfridges Personal Shopping at public events, promoting our brand and products.
  • Maintain high standards of customer care and housekeeping, preparing client rooms and providing exceptional service.

Salary Range: £40,000 - £60,000 per annum (dependent on experience), based on industry standards and location.

About Us: The Retail Appointment Live is a leading provider of exclusive shopping experiences. Our Personal Shopping team delivers exceptional service to discerning clients, and we are committed to providing a world-class shopping experience.

Requirements:

  • Proven sales and service expertise.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Familiarity with luxury retail and high-end customer service.


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