Solutions Consultant

6 months ago


Manchester, United Kingdom SafetyCulture Full time

**Solutions Consultant**:

- Manchester- Sales & Success - Pre Sales /- Full-time Permanent /- Hybrid- SafetyCulture is a customer and product-lead SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester, Amsterdam and Manila.

We are continuously building a technology platform and products that gives front line workers a voice and leaders the visibility to make smart decisions in driving safety, quality and continuous improvement.
- Our teams hold the customer at the heart of everything we do. Before we come to a solution, we ask: "How is this helping the customer?"

We are growing as a company and looking for self-motivated people that value collaboration, trust, growth and are customer obsessed.

This is a newly created role that is part of the regional Customer Success team and works closely with the regional Sales and Marketing teams, as well as with the Product and Product Marketing teams in our Sydney HQ. This role will report into GM, UK&I.

As a crucial part of our team, you'll spearhead our expansion into enterprise markets, connecting with key decision-makers to uncover their unique challenges. Armed with your industry knowledge, you'll showcase how SafetyCulture's suite of products or our comprehensive operations platform can transform their operations. By establishing trust and credibility, you'll position SafetyCulture as the go-to choice for businesses seeking top-tier solutions.

**How you will spend your time**:

- ** Customer Needs Analysis**: Conduct thorough needs assessments with prospects & existing customers to understand their unique business challenges, processes, and requirements
- ** Solution Customisation and Demonstration**: Customise SafetyCulture's offerings to address the specific pain points identified during the analysis phase. Prepare and present tailored demonstrations that highlight how SafetyCulture's features meet the prospect's needs
- ** Product Liaison**: Serve as the bridge between our customers, internal teams, and the product/engineering teams. Ensure clear communication of customer requirements and feedback to foster product improvements and innovation
- ** Proposal Development**: Collaborate with the Sales and Customer Success teams to develop compelling, customised proposals as well a scope of work that clearly articulates the value proposition of SafetyCulture's solutions
- ** Market Intelligence**: Stay abreast of industry trends, competitor activities, and regulatory changes to provide insights to both the product, sales, and customer success teams, ensuring SafetyCulture's offerings remain competitive
- ** Education and Advocacy**: Educate potential customers on the benefits and capabilities of SafetyCulture's solutions through speaking engagements, webinars, workshops, and at industry events. Advocate for SafetyCulture's mission and values in all interactions

**About you**:

- Prior experience in a technical pre-sales or solutions engineering role, preferably within the SaaS industry
- Strong understanding of safety, quality management and compliance processes and challenges within large organisations relating to your industry expertise
- Excellent communication and presentation skills, with the ability to translate complex business requirements into clear, value-based solutions
- Demonstrated ability to build relationships with key stakeholders and decision-makers within enterprises
- Ability to speak to technical solutions with SaaS platforms and integrations is a preference
- A problem-solving mindset with a strong analytical capability
- Ability to inspire customers by articulating industry best practices

**We Care About People**:

- At SafetyCulture, we care about people and growing the team, through:

- Equity with high growth potential, and a competitive salary, Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

**You’ll also receive other perks such as**:

- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt global offsite
- Table tennis, board games, gym sessions, book club, and pet-friendly offices.
- More than 28,000 organisations use our SafetyCulture platform, to perform checks, train staff, report issues, automate tasks and communicate fluidly. SafetyCulture powers over 600 million checks per year, approximately 50,00



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