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Medical Receptionist
1 month ago
About the Role
The Wapping Group Practice is seeking an experienced and skilled receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our multidisciplinary team.
Key Responsibilities
- Patient Interaction and Communication
- Greet patients and visitors in a professional and friendly manner.
- Answer phone calls, emails, and other communications promptly.
- Address patient enquiries and provide information regarding practice services and procedures.
- Appointment Scheduling and Management
- Schedule and manage patient appointments using the practice's electronic booking system.
- Confirm appointments and follow up on cancellations or rescheduling.
- Ensure that appointments are appropriately distributed to optimize clinic workflow.
- Administrative Duties
- Maintain and update patient records, ensuring accuracy and confidentiality.
- Process patient registrations, ensuring all required information is collected and entered into the system.
- Handle correspondence, including sending out appointment reminders and test results.
- Assist with the preparation of medical reports and documents as needed.
- Support for Medical Staff
- Provide administrative support to doctors, nurses, and other healthcare professionals.
- Coordinate with clinical staff to ensure smooth patient flow and efficient clinic operation.
- Assist with the ordering and management of medical supplies and office inventory.
- Compliance and Confidentiality
- Ensure compliance with NHS policies, data protection regulations, and confidentiality standards.
- Attend training sessions and stay updated on relevant healthcare regulations and best practices.
- Report any issues or irregularities to the practice manager or appropriate authority.
Person Specification
Essential
- Previous experience in a receptionist or administrative role.
Desirable
- Previous experience in a GP or healthcare setting.
