Technical Service Delivery Expert

7 days ago


Manchester, United Kingdom CV-Library Full time
Job Requirements

The ideal candidate will be an experienced IT Support Specialist looking to take their skills to the next level as a Service Desk Analyst. The successful applicant will work closely with our team to provide exceptional IT support to our customers.

Your Key Responsibilities Will Include:

  • Offering technical assistance for hardware, software, and network difficulties.
  • Recording and resolving incidents within agreed-upon Service Level Agreements (SLAs).
  • Supporting the onboarding and offboarding process, including laptop builds using Intune and Autopilot.
  • Delivering top-notch customer service by keeping users informed and supported throughout the process.

About The Role:

  • You will join a dynamic team dedicated to delivering excellent IT support to our clients.
  • You will require experience in IT support within a professional services environment.
  • Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory is necessary.

This is a full-time position with a salary ranging from £25,000 to £35,000 per year, depending on your level of experience.



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