Technical Support and Service Delivery Expert

7 days ago


Manchester, United Kingdom Dover Corporation Full time
Service Delivery and Support Engineer

Markem-Imaje is seeking a highly skilled Service Delivery and Support Engineer to join our team in the UK. As a key member of our technical service team, you will be responsible for delivering exceptional service and support to our customers, ensuring seamless operations of our product identification and traceability solutions.

About the Role:

You will work closely with our sales teams to promote and sell M-I service products, improving up-time and maximizing sales results. Your primary responsibility will be to perform pre-installations, installations, and maintenance activities, ensuring optimal system performance and customer satisfaction.

Key Responsibilities:

  1. Perform technical assessments and provide proactive advice on solutions
  2. Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, and installed base data maintenance
  3. Actively promote and sell M-I service products to our customers
  4. Work in partnership with sales teams to assist with revenue targets and growth
  5. Travel to customer sites within your regional area and attend training events and meetings

Requirements:

  1. At least 2-3 years' experience as Field Service Engineer or Technical Service Engineer
  2. Certification in Mechanical, Electrical/Electronics, Networking, or software capabilities is a plus

With a salary range of £55,000 - £70,000 per annum, this role offers excellent opportunities for career growth and professional development. If you are a skilled and experienced Technical Service Engineer looking for a challenging opportunity, please apply now.



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