Service Delivery Expert

7 days ago


Manchester, United Kingdom Great Places Housing Association Full time
Job Description

We are seeking an experienced Service Delivery Expert to join our team at Great Places Housing Association.

About the Role

This is a permanent, full-time position based in our Distribution Centre. As a Service Delivery Expert, you will play a critical role in ensuring the efficient and high-quality service delivery to both internal and external customers.

Main Responsibilities
  • Liaise with customers to provide high levels of customer satisfaction and commercial success
  • Provide product knowledge and support to field-based colleagues and support teams
  • Manage the effective delivery of customers' material order requirements
  • Collate and coordinate van stock deliveries to ensure no deliveries are missed
  • Answer incoming telephone calls and maintain excellent customer service while dealing/resolving issues
Requirements

To be successful in this role, you will need:

  • Experience of dealing with customers
  • Experience working in a similar environment such as a builders' merchant
  • Experience in using warehouse-based stock systems
  • Industry product knowledge
  • Proficiency in Microsoft Office
  • Able to work accurately and efficiently under pressure
  • Effective liaison with staff/stakeholders to provide information/find information/resolve problems
What We Offer

In return for your expertise, we offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. You will also have the opportunity to develop your skills and career within a dynamic and supportive team.



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