Customer Service Executive

6 months ago


Manchester, United Kingdom Delivery App Full time

**Responsibilities**
- Provide exceptional service to our Customers
- Provide assistance to Customers with job bookings and queries, resolving any issues in a timely and professional manner
- Keeping the business informed of feedback received from users of the Platform (App and Website) and provide suggestions for feedback
- Keeping Customers updated with product information, pricing, the status of their bookings and live tracking of deliveries
- Fielding queries amongst internal teams
- Providing the Operations Team with any additional support required
- Assisting with the on-boarding of users on to our Platform
- Perform data entry and maintain accurate records

**Experience**
- Previous customer/operations experience desirable but not required
- Strong phone etiquette and communication skills
- Ability to multitask and prioritize tasks effectively
- Proficient in data entry and computer skills
- Experience of HubSpot is preferred but not essential

This job is based at office Headquarters in Manchester City Centre.

Please note that this is not an exhaustive list of duties or required skills for this position. The responsibilities may evolve as the needs of the company change.

**Salary**: £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership
- On-site gym
- Transport links

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Manchester (required)

Ability to Relocate:

- Manchester: Relocate before starting work (required)

Work Location: In person



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