Customer Service Executive
1 week ago
Overview and what we offer
Monday - Friday 37.5hrs
Refer a friend for £1000 bonus which is unlimited
Day off for your birthday
Generous holiday entitlement
Staff Awards
Hotel and airline discounts
Discounts on sporting events and tickets
Exclusive discounts for mobile phone providers, designers, retailers, days out, gym memberships and much more
Employee Assistance Programme
OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE
At Clarity we not only listen, we adapt and we deliver
Job Description: Customer Service Executive
We are currently seeking a highly motivated and skilled Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for providing exceptional customer service to our clients and customers. Dealing with client queries and complaints courteously and effectively within agreed SLA's.
Your main duties will include:
Responding to customer inquiries and complaints and resolving any issues in a timely and professional manner
Maintaining customer records by updating account information
Handling customer complaints and escalating issues as necessary
Collaborating with other departments to ensure customer satisfaction
Resolve client complaints within SLA
Identify trends
Provide feedback where necessary to Head of Customer Experience
Accurate recording of all complaints and survey results
All complaints logged and acknowledged within 24 hours
Accurate recording of complaints
The ideal candidate for this role should have:
Excellent communication and interpersonal skills
A strong customer service orientation
The ability to work well under pressure and handle difficult situations with ease
Strong problem-solving skills
The ability to multitask and prioritize effectively
A positive attitude and a willingness to learn
Experience dealing with B2B clients
Experience with dealing with complaints
Ability to create and present statistical information
To be successful in this role, you must have excellent communication skills and be able to build strong relationships with our customers. You must also be able to work well under pressure and be able to handle difficult situations with ease.
Essential
Computer literate with experience of Microsoft office.
Excellent attention to detail, accuracy, and the ability to follow instructions.
The ability to work within a team environment to achieve team/department objectives
Ability to work under pressure and to tight deadline
Excellent verbal and written communication skills
Very high attention to detail and organisational skills
Excellent knowledge of Word and Excel – creating and maintaining documents
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