Customer Service Executive

6 months ago


Manchester, United Kingdom The RecPool Group Full time

Customer Service Executive.

Our client a multinational logistics company is looking to recruit a customer service executive for their team in Manchester.

You will be required too:

- Weekly/Monthly completion and sending of customer performance reports
- Analysis of new customer and at-risk-customers based on performance
- Responding to customer queries in a timely and effective manner
- Track & Trace of customer shipments
- Provide solutions and initiative and understand customer’s need to improve customer experience
- Ensure high customer satisfaction level to retain customers
- Maintain good and appropriate records on customer management system
- Handle and assist escalated cases until customer is satisfied
- Maintain good relationship with all internal stakeholders to ensure all departments are aligned and updated
- Work with the operations department to ensure smooth flow of deliveries

Excellent opportunity for personal growth and to work for a multinational company.

**For this position you must have a solid background within customer service preferably within freight forwarding**.

**Salary**: £24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Manchester, Greater Manchester: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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