Customer Service Executive

6 months ago

Manchester, United Kingdom Clarity Travel Full time

**Overview and what we offer**
- Monday - Friday 37.5hrs
- Refer a friend for £1000 bonus which is unlimited
- Extra earning potential with Incentive Scheme
- Generous holiday entitlement
- Staff Awards
- Hotel and airline discounts
- Discounts on sporting events and tickets
- Exclusive discounts for mobile phone providers, designers, retailers, days out, gym memberships and much more
- Employee Assistance Programme
- ** OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE**:

- At Clarity we not only listen, we adapt and we deliver

**Who are we?**

**Clarity Business Travel**
A top 10 UK-based Travel Management Company which is part of **The Portman Travel Group click here to view our** **LinkedIn Careers Page**
and includes **Brighter Event**, **Elegant Resorts**, **If Only** and **Destination Sports Group**

With over 60 years’ experience, we are backed by the brightest people, and industry leading technology.
As the business travel experts, we combine state-of-the-art automation with exceptional customer service delivering customer satisfaction scores of over 98%. Our attention to detail and duty of care is unrivalled and allows Clarity to provide successful travel programmes in several key sectors including Energy and Marine, Sports & Recreation, Construction and Government.

**Clarity promotes a sustainable approach to business travel and by 2030 will be carbon neutral.**

**Job Description: Customer Service Executive**

We are currently seeking a highly motivated and skilled Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for providing exceptional customer service to our clients and customers. Dealing with client queries and complaints courteously and effectively within agreed SLA's.

**Your main duties will include**:

- Responding to customer inquiries and complaints and resolving any issues in a timely and professional manner
- Maintaining customer records by updating account information
- Handling customer complaints and escalating issues as necessary
- Collaborating with other departments to ensure customer satisfaction
- Resolve client complaints within SLA
- Identify trends
- Provide feedback where necessary to Head of Customer Experience
- Accurate recording of all complaints and survey results
- All complaints logged and acknowledged within 24 hours
- Accurate recording of complaints
- Excellent communication and interpersonal skills
- A strong customer service orientation
- The ability to work well under pressure and handle difficult situations with ease
- Strong problem-solving skills
- The ability to multitask and prioritize effectively
- A positive attitude and a willingness to learn
- Experience dealing with B2B clients
- Experience with dealing with complaints
- Ability to create and present statistical information

To be successful in this role, you must have excellent communication skills and be able to build strong relationships with our customers. You must also be able to work well under pressure and be able to handle difficult situations with ease.

**Essential**
- Computer literate with experience of Microsoft office.
- Excellent attention to detail, accuracy, and the ability to follow instructions.
- The ability to work within a team environment to achieve team/department objectives
- Ability to work under pressure and to tight deadline
- Excellent verbal and written communication skills
- Very high attention to detail and organisational skills
- Excellent knowledge of Word and Excel - creating and maintaining documents

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