Customer Support Specialist

1 week ago


Hull, Kingston upon Hull, United Kingdom Lloyds Banking Group Full time

About this role

We're seeking a Customer Support Specialist to join our team at Lloyds Banking Group. As a key member of our customer-facing team, you'll be responsible for providing exceptional support to our customers, helping them with their financial needs and resolving any issues they may have.

Key responsibilities

  • Provide high-quality customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work closely with colleagues to ensure seamless customer experiences, collaborating to resolve complex issues and provide tailored solutions.
  • Develop and maintain a deep understanding of our products and services, staying up-to-date on industry trends and regulatory requirements.
  • Contribute to the development of our customer support processes and procedures, identifying areas for improvement and implementing changes to enhance customer satisfaction.

About us

Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We're dedicated to creating a values-led culture, where our colleagues feel valued, respected, and empowered to make a real difference. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we'd love to hear from you.

What we offer

  • A competitive salary and benefits package, including a generous pension contribution and annual performance-related bonus.
  • Ongoing training and development opportunities, helping you grow and thrive in your career.
  • A collaborative and inclusive work environment, where you'll feel valued and supported.
  • The chance to make a real difference to our customers and communities, working for a company that's committed to making a positive impact.


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