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Customer Service Support Specialist

1 month ago

Hull, Kingston upon Hull, United Kingdom Hull City Council Full time

Service Support Assistant – Safeguarding

We are seeking a highly skilled and enthusiastic Service Support Assistant to provide efficient and effective administration support to our team. The successful candidate will have excellent customer service and IT skills, with a good knowledge of the service area and their systems and processes.

The post holder will be responsible for undertaking a high volume of minute taking, maintaining specific databases, inputting and extracting data, and preparing and producing documents in a professional style using a range of software packages.

The successful candidate must have a 'can do' approach to the role and be committed to delivering an efficient and effective support service.

Key Responsibilities:

  • Provide administration support to the team
  • Undertake minute taking and record keeping
  • Maintain specific databases and systems
  • Prepare and produce documents in a professional style
  • Deal with sensitive and confidential information

Requirements:

  • Excellent customer service and IT skills
  • Good knowledge of the service area and their systems and processes
  • Ability to work in a busy office environment
  • Good communication and interpersonal skills
  • Ability to maintain confidentiality

Benefits of working for Hull City Council:

Working for Hull City Council offers a range of benefits, including a competitive salary, a comprehensive pension scheme, and a range of training and development opportunities.