Technical Support Engineer Office Based
4 weeks ago
Lucera Financial Infrastructures is seeking a highly skilled Technical Support Engineer to join our team in Belfast. As a key member of our global support team, you will be responsible for providing exceptional technical support to our clients and ensuring the smooth operation of our core products.
Key Responsibilities:- Provide technical support to clients via phone, email, and remote desktop sessions
- Investigate and resolve technical issues related to our core products
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain technical documentation and knowledge base articles
- Participate in on-call rotations and provide 24/7 support as needed
- 3+ years of experience in technical support or a related field
- Strong understanding of Unix/Linux based environments and networking concepts
- Experience with financial services and market data concepts
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Flexible working arrangements and hybrid work-from-home options
- Access to cutting-edge technology and tools
- A dynamic and supportive work environment
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