Conversational Experience Specialist

3 weeks ago


London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time

About Us

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We're a fast-growing financial technology company that's changing the face of personal finance. Our innovative chat-first product, Cleo, is at the forefront of AI design, creating exciting opportunities for individuals who share our passion for innovation.

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As a content designer, you'll be part of a talented team that's shaping the future of finance. Your role will involve designing conversational experiences that delight users, collaborating with researchers and product designers to drive business growth, and contributing to the development of our unique tone of voice.

">Responsibilities">
  • ">
  • Create engaging conversational flows that meet our high standards.">
  • Collaborate with researchers and product designers to identify areas for improvement and implement changes.">
  • Work closely with our cross-functional team to ensure consistency in our tone of voice and style.">
">Requirements">

You'll need a degree in English, Linguistics, Communications, Psychology, Business, Tech, or a related field. As a skilled writer, you should have experience writing for user-centred products and be able to adapt to different writing styles, voices, and mediums.

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  • ">
  • A salary range of £62,837-£86,833 per annum, depending on experience.">
  • A clear progression plan.">
  • Hybrid-first work environment: Work from home or join us in the office 1-2 times a week.">
    • ">
    • 25 days annual leave + public holidays (+ an additional day for every year spent at Cleo).">
    • A comprehensive benefits package, including private medical insurance, dental cover, life assurance, enhanced parental leave, and a paid sabbatical after 4 years.">
    • Regular socials and activities, online and in-person.">
    • Mental health support via Spill.">
    ">

Cleo offers a collaborative and dynamic work environment where you can grow and develop your skills.



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