Conversational Experience Designer
3 days ago
Cleo is a leading financial technology company that has reached millions of people to support them throughout their financial lives.
This role focuses on creating dynamic conversational flows that enhance user engagement and ensure a seamless user experience.
The successful candidate will design conversations that align with Cleo's tone of voice, focusing on free-flowing and generative AI capabilities.
- Designing Conversations: Develop user-centric conversational flows that align with Cleo's tone of voice, focusing on free-flowing and generative AI capabilities.
- Collaborating Across Teams: Work closely with creative copywriters, product designers, and data science teams to ensure conversational flows align with the recommendation system and product goals.
- Iterative Improvements: Refine chat interactions based on user feedback, success metrics, and insights from weekly critique sessions.
- Exploring Creativity: Experiment with innovative chat structures, including gamified elements or storytelling modes, to engage users in fresh ways.
- Quality Assurance: Participate in peer reviews and quality checks to maintain high standards for conversational UX.
The ideal candidate will have 2+ years of experience in conversation design, UX writing, or a related field, with a portfolio showcasing generative conversational content or CUI (Conversational User Interfaces).
The estimated salary for this position is £55,000 - £65,000 per annum, depending on experience. The contract length is 6 months, with potential for renewal or permanent hire. The location is London, Hybrid, and the start date is ASAP, ideally early January 2024.
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Conversational Experience Designer
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