AI Conversation Developer

3 weeks ago


London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time
Generative Conversational Designer

Cleo is seeking a Freelance Generative Conversational Designer to join our team. As a conversation designer, you will play a key role in creating dynamic and engaging conversational experiences that enhance user engagement.

Estimated salary: £55,000 - £70,000 per annum (dependent on experience and location).

About the Team

You will work closely with our creative copywriters, product designers, and data science teams to ensure conversational flows align with the recommendation system and product goals. This includes collaborating across teams, refining chat interactions based on user feedback, and experimenting with innovative chat structures.

The ideal candidate will have 2+ years of experience in conversation design, UX writing, or a related field, with a portfolio showcasing generative conversational content or CUI (Conversational User Interfaces).

Key Responsibilities
  • Designing conversational flows that align with Cleo's tone of voice
  • Collaborating across teams to ensure conversational flows align with product goals
  • Refining chat interactions based on user feedback and success metrics
  • Experimenting with innovative chat structures to engage users
Requirements
  • Experience in conversation design, UX writing, or a related field
  • Familiarity with conversational AI platforms and user journey mapping
What We Offer
  • A competitive freelance rate
  • The opportunity to work with a well-established company in the financial health sector
  • The chance to contribute to innovative projects and make a meaningful impact


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