Senior Infrastructure Support Specialist

4 weeks ago


Hull, Kingston upon Hull, United Kingdom Senitor Associates Full time

Job Title: 3rd Line Infrastructure Services Analyst

Job Type: Permanent

Location: York

Salary: £30-35K

We are seeking a highly skilled 3rd Line Infrastructure Services Analyst to join our client's internal IT department on a permanent basis. The successful candidate will have a strong background in infrastructure and network support.

Key Responsibilities:

  • Provide 3rd line support to customers, resolving complex technical issues related to their IT infrastructure.
  • Perform regular patching, monitoring, and maintenance activities to ensure the stability and security of client systems.
  • Collaborate with team members and customers to troubleshoot and diagnose issues promptly, ensuring timely resolution.
  • Work with technologies including the Microsoft stack, VMware, firewall vendors, storage vendors, backup vendors, and networking equipment.
  • Utilize ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates.
  • Participate in a shift-rota during core business hours M-F.

About the Role:

This is an exciting opportunity for a skilled IT professional to join our client's team and contribute to the delivery of comprehensive 3rd line support services.

Requirements:

  • Strong background in infrastructure and network support.
  • Excellent problem-solving and analytical skills.
  • Ability to work effectively in a team environment.
  • Strong communication and interpersonal skills.
  • Proficiency in ITSM tools and technologies.


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