Senior Infrastructure Support Specialist
4 weeks ago
Job Title: 3rd Line Infrastructure Services Analyst
Job Type: Permanent
Location: York
Salary: £30-35K
We are seeking a highly skilled 3rd Line Infrastructure Services Analyst to join our client's internal IT department on a permanent basis. The successful candidate will have a strong background in infrastructure and network support.
Key Responsibilities:
- Provide 3rd line support to customers, resolving complex technical issues related to their IT infrastructure.
- Perform regular patching, monitoring, and maintenance activities to ensure the stability and security of client systems.
- Collaborate with team members and customers to troubleshoot and diagnose issues promptly, ensuring timely resolution.
- Work with technologies including the Microsoft stack, VMware, firewall vendors, storage vendors, backup vendors, and networking equipment.
- Utilize ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates.
- Participate in a shift-rota during core business hours M-F.
About the Role:
This is an exciting opportunity for a skilled IT professional to join our client's team and contribute to the delivery of comprehensive 3rd line support services.
Requirements:
- Strong background in infrastructure and network support.
- Excellent problem-solving and analytical skills.
- Ability to work effectively in a team environment.
- Strong communication and interpersonal skills.
- Proficiency in ITSM tools and technologies.
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