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IT Infrastructure Support Specialist

1 month ago

Hull, Kingston upon Hull, United Kingdom Prestige Recruitment Specialists Full time

Job Summary:

We are seeking a skilled Desktop Support Engineer to join our IT team at Prestige Recruitment Specialists. As a key member of our team, you will be responsible for providing technical support and maintenance for our desktop infrastructure.

Key Responsibilities:

  • Install, configure, and maintain desktop computers and peripheral devices.
  • Troubleshoot and resolve technical issues related to hardware, software, and networking.
  • Update the IT Helpdesk ticketing system with accurate records and histories.
  • Escalate issues to senior team members when necessary.
  • Perform regular patch and vulnerability management of company devices.
  • Contribute to the knowledge database by updating technical documentation.

Requirements:

  • Proven work experience as a Desktop Support Engineer or similar.
  • Good language and communication skills.
  • Certifications in Microsoft, Comptia, or ITIL would be advantageous.
  • Familiarity with Office 365, network troubleshooting, and MS Intune.
  • Excellent problem-solving and multitasking skills.
  • Ability to work as part of a team.

We Offer:

  • Excellent rates of pay.
  • Strong commitment to progression and personal development.
  • Profit sharing through discounted share scheme.
  • Hassle-free auto-enrolment into company pension scheme.
  • Access to our 'Feed your Wellbeing' platform.
  • Free on-site parking.