Service Charge Officer

4 weeks ago


Exeter, Devon, United Kingdom LiveWest Full time
About The Role

We are seeking a highly skilled Service Charge Officer to join our team at LiveWest. As a Service Charge Officer, you will play a crucial role in ensuring the effective management of service charges, directly contributing to the financial wellbeing of our properties and the satisfaction of our customers.

Key Responsibilities
  • Ensure accurate setting and accounting of service charges for all new and existing properties and customers.
  • Ensure correct consultation procedures are followed in relation to raising and altering service charges to ensure full recovery of income.
  • Deliver customer focussed technical, legal and administrative support and advice on service charges to enable colleagues to deliver joined up, tenure-blind customer focussed services to LiveWest customers which meet legal and regulatory requirements and customer expectations.
  • Complete annual residents service charge meetings when requested by our customers.
About The Candidate

To be a successful Service Charge Officer, you should have the skills, knowledge and experience for a Level 1 role and the following:

  • HNC/CIH relevant qualification, or equivalent expertise through experience in the workplace. Must be willing to work towards desirable qualification.
  • Experience of improving customer satisfaction.
  • Experience in a customer service/customer care environment.
  • Experience in a support environment within a social housing or related profession.
  • Good level of knowledge of social housing policy.
  • Good level of knowledge of income and expenditure accounts and budgets.
  • Ability to manage, review and collect up to date information to assist in completing accurate accounts and budget setting.
  • Excellent customer service skills across all communication methods available and respond to customer interactions with the required timescales.
  • Experience using purchase order and invoicing systems.
Why Join Us?

At LiveWest, we are committed to creating a supportive and inclusive work environment that encourages both professional and personal growth. By joining our Service Charge team, you will play a crucial role in ensuring the effective management of service charges, directly contributing to the financial wellbeing of our properties and the satisfaction of our customers.

About Us

LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

We continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.



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