Service Charge Expert
3 days ago
LiveWest is a leading provider of affordable housing in the South West, committed to delivering high-quality homes and excellent customer service.
About the RoleWe are seeking an experienced Service Charge Officer to join our team. As a key member of our Service Charge Project team, you will play a crucial role in ensuring the effective management of service charges, directly contributing to the financial wellbeing of our properties and the satisfaction of our customers.
Key Responsibilities:- Ensure accurate setting and accounting of service charges for all new and existing properties and customers.
- Ensure correct consultation procedures are followed in relation to raising and altering service charges to ensure full recovery of income.
- Deliver customer-focused technical, legal, and administrative support and advice on service charges to enable colleagues to deliver joined-up, tenure-blind customer-focused services to LiveWest customers that meet legal and regulatory requirements and customer expectations.
- Complete annual residents' service charge meetings when requested by our customers.
The roles will be based in our Weston-super-Mare, Exeter, or Tolvaddon office. A hybrid working style is an option.
About YouTo be a successful Service Charge Officer, you should have the skills, knowledge, and experience for a Level 1 role and possess:
- HNC/CIH relevant qualification or equivalent expertise through experience in the workplace. Must be willing to work towards a desirable qualification.
- Experience of improving customer satisfaction.
- Experience in a customer service/customer care environment.
- Experience in a support environment within a social housing or related profession.
- Good level of knowledge of social housing policy.
- Good level of knowledge of income and expenditure accounts and budgets.
- Ability to manage, review, and collect up-to-date information to assist in completing accurate accounts and budget setting.
- Excellent customer service skills across all communication methods available and respond to customer interactions with the required timescales.
- Experience using purchase order and invoicing systems.
Salary: £35,000 - £45,000 per annum (dependent on location), plus benefits package.
About UsLiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
We celebrate diversity and are committed to creating an inclusive environment for all colleagues. Our benefits package includes a defined contribution pension scheme, discretionary bonus scheme, death in service benefit, family-friendly policies, health cash plan, employee assistance programme, health and wellbeing programme, cycle to work scheme, car benefit scheme, learning and development opportunities, and volunteering days.
-
Service Charge Officer
4 weeks ago
Exeter, Devon, United Kingdom LiveWest Full timeAbout The RoleWe are seeking a highly skilled Service Charge Officer to join our team at LiveWest. As a Service Charge Officer, you will play a crucial role in ensuring the effective management of service charges, directly contributing to the financial wellbeing of our properties and the satisfaction of our customers.Key ResponsibilitiesEnsure accurate...
-
Service Charge Advisor
3 weeks ago
Exeter, Devon, United Kingdom LiveWest Full timeJob DescriptionAt LiveWest, we are dedicated to delivering high-quality affordable housing and making a real difference in our communities. To achieve this, we need a skilled Service Charge Officer to ensure accurate service charge budgets are set and annual accounts are produced within the legal timeframes.About the RoleAs a Service Charge Officer, you will...
-
Service Charge Coordinator
4 weeks ago
Exeter, Devon, United Kingdom LiveWest Careers Full timeAbout The RoleAt LiveWest, we put our customers at the heart of everything we do. As a Service Charge Coordinator, you will play a key role in providing specialist and comprehensive administration support for the team. Your main responsibility will be to provide customer-focused administrative support and advice on service charges to enable staff to deliver...
-
Service Charge Operations Director
2 weeks ago
Exeter, Devon, United Kingdom LiveWest Full timeAbout UsLiveWest is a leading housing association dedicated to providing quality homes and services across South West England. Our customer-centric focus and commitment to sustainable growth drive our success.Job SummaryWe are seeking a visionary Service Charge Operations Director to elevate our Service Charge operations and customer experience for our...
-
Service Charge Operations Director
4 weeks ago
Exeter, Devon, United Kingdom LiveWest Full timeAbout Us:At LiveWest, we are a leading housing association committed to providing quality homes and services across South West England. Our focus is on delivering customer-centric solutions and sustainable growth. We are seeking a visionary Head of Service Charge to drive our Service Charge operations and enhance the customer experience for our 35,000-strong...
-
Project Lead
1 month ago
Exeter, Devon, United Kingdom LiveWest Full timeAbout The RoleAt LiveWest, we are committed to delivering excellent services to communities across the South West. We are seeking a driven, innovative leader with an enhanced knowledge of Service Charges to join our team as a Project Lead – Service Charge.This is an exciting opportunity to lead a small team of project analysts and coordinators to plan and...
-
Chief Service Charge Operations Director
4 weeks ago
Exeter, Devon, United Kingdom LiveWest Full timeAt LiveWest, we are committed to delivering exceptional service to our customers. As our Head of Service Charge, you will play a vital role in driving our service charge operations forward, enhancing the experience for our 35,000-strong portfolio.We are seeking a visionary leader who can elevate our service charge operations and customer experience. The...
-
Chief Service Charge Operations Director
4 weeks ago
Exeter, Devon, United Kingdom LiveWest Full timeAbout Us:LiveWest is a leading housing association dedicated to providing quality homes and services across South West England. We are seeking a visionary leader to elevate our Service Charge operations and customer experience for our 35,000-strong portfolio, who pay a service charge, totalling over £23 million.Key Responsibilities:Develop and implement a...
-
Service Charge Accountant
4 weeks ago
Exeter, Devon, United Kingdom FirstPort Full timeAbout the RoleThis is an exciting opportunity to join FirstPort as a Service Charge Accountant. As a key member of our team, you will be responsible for managing the accounting function for a portfolio of properties, delivering accurate financial statements and records to our customers, and providing an analytical review of expenditure for your properties on...
-
Service Charge Officer
4 weeks ago
Exeter, Devon, United Kingdom LiveWest Careers Full timeAbout the Service Charge Officer RoleAt LiveWest Careers, we are committed to delivering high-quality affordable housing and making a real difference in our communities. We are passionate about delivering excellent customer service and working towards our mission to provide a home for everyone.This role is ideal for individuals with experience in Service...
-
Service Charge Officer
4 weeks ago
Exeter, Devon, United Kingdom LiveWest Full timeAt LiveWest, we're committed to delivering high-quality affordable housing and making a real difference in our communities. We're passionate about delivering excellent customer service and working towards our mission to provide a home for everyone.We're looking for a Service Charge Officer with experience in housing environments and a finance...
-
Service Charge Accountant Specialist
3 weeks ago
Exeter, Devon, United Kingdom First Port Full timeKey Responsibilities:As a Service Charge Accountant, you will contribute to our vision of being the leading residential property manager by delivering accurate financial statements and records to our customers.Key Accountabilities: Deliver year-end accounts to residents in a timely fashion.Carry out the necessary transactions to ensure a smooth accounting...
-
Culinary Expert
4 weeks ago
Exeter, Devon, United Kingdom Côte Full timeAbout CôteWe're a French-inspired restaurant chain with a passion for delivering quality food and exceptional service. Our team is dedicated to making every dining experience special, and we're looking for talented chefs to join us.Key BenefitsAward-winning pay rates, including service chargeFlexible working hours and a fun, dynamic team environmentMeals...
-
Service Delivery Expert
19 hours ago
Exeter, Devon, United Kingdom South West Water Full timeAs a Service Delivery Expert with South West Water, you will be responsible for providing exceptional customer service and resolving customer queries efficiently. With a competitive starting salary of £24,125 per annum, rising to £25,946 per annum on progression, plus an additional 5% shift allowance, this is a fantastic opportunity to develop your skills...
-
Sister/Charge Nurse
3 weeks ago
Exeter, Devon, United Kingdom Nuffield Health Full timeJob Summary:Sister/Charge Nurse - Outpatients Exeter Hospital | Nursing | Permanent contract | Full time Up to £40,000 per annum hours per weekMain Responsibilities:Support the Manager in the efficient running of the departmentCo-ordinate activity and be responsible for patient care and safetyBe instrumental to the patient experience, ensuring seamless,...
-
Service Delivery Expert
1 month ago
Exeter, Devon, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Service Delivery Expert to join our team at beBee Professionals. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers in Exeter, United Kingdom.Key Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding...
-
Accountancy Services Expert
2 days ago
Exeter, Devon, United Kingdom Michael Page Full timeAt Michael Page, we are seeking an experienced Accountancy Services Expert to join our team in Exeter. This pivotal role offers a clear opportunity for progression and development within a successful firm.The ideal candidate will be ACA/ACCA qualified or equivalent, with a career background developed within accountancy practice. You will have skills across...
-
Customer Service Expert
3 days ago
Exeter, Devon, United Kingdom Acorn by Synergie Full timeAbout the Role:We are seeking a Customer Service Expert to join our team in Exeter. As a key member of the team, you will be responsible for building and maintaining strong relationships with clients, providing exceptional customer service, and driving business growth.Key Responsibilities:• Develop and maintain strong relationships with clients,...
-
Service Charge Accountant
1 month ago
Exeter, Devon, United Kingdom Mainstay Full timeAbout MainstayMainstay is the UK's leading property management company, caring for our customers' homes across England, Wales, and Scotland.We are a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS).We are committed to providing the highest...
-
Plumbing Expert Trainer
3 days ago
Exeter, Devon, United Kingdom Learning Curve Group Full timeJob OverviewWe are seeking a skilled Plumbing Expert Trainer to join our Construction Academies division at Learning Curve Group.Key ResponsibilitiesDevelop and deliver high-quality training programs in plumbing for learners across the UKCollaborate with Academy Managers and team members to plan and implement qualification delivery that meets Learning Curve...