Service Charge Expert

3 days ago


Exeter, Devon, United Kingdom LiveWest Full time

LiveWest is a leading provider of affordable housing in the South West, committed to delivering high-quality homes and excellent customer service.

About the Role

We are seeking an experienced Service Charge Officer to join our team. As a key member of our Service Charge Project team, you will play a crucial role in ensuring the effective management of service charges, directly contributing to the financial wellbeing of our properties and the satisfaction of our customers.

Key Responsibilities:
  • Ensure accurate setting and accounting of service charges for all new and existing properties and customers.
  • Ensure correct consultation procedures are followed in relation to raising and altering service charges to ensure full recovery of income.
  • Deliver customer-focused technical, legal, and administrative support and advice on service charges to enable colleagues to deliver joined-up, tenure-blind customer-focused services to LiveWest customers that meet legal and regulatory requirements and customer expectations.
  • Complete annual residents' service charge meetings when requested by our customers.

The roles will be based in our Weston-super-Mare, Exeter, or Tolvaddon office. A hybrid working style is an option.

About You

To be a successful Service Charge Officer, you should have the skills, knowledge, and experience for a Level 1 role and possess:

  • HNC/CIH relevant qualification or equivalent expertise through experience in the workplace. Must be willing to work towards a desirable qualification.
  • Experience of improving customer satisfaction.
  • Experience in a customer service/customer care environment.
  • Experience in a support environment within a social housing or related profession.
  • Good level of knowledge of social housing policy.
  • Good level of knowledge of income and expenditure accounts and budgets.
  • Ability to manage, review, and collect up-to-date information to assist in completing accurate accounts and budget setting.
  • Excellent customer service skills across all communication methods available and respond to customer interactions with the required timescales.
  • Experience using purchase order and invoicing systems.

Salary: £35,000 - £45,000 per annum (dependent on location), plus benefits package.

About Us

LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

We celebrate diversity and are committed to creating an inclusive environment for all colleagues. Our benefits package includes a defined contribution pension scheme, discretionary bonus scheme, death in service benefit, family-friendly policies, health cash plan, employee assistance programme, health and wellbeing programme, cycle to work scheme, car benefit scheme, learning and development opportunities, and volunteering days.



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