Chief Service Charge Operations Director

4 weeks ago


Exeter, Devon, United Kingdom LiveWest Full time

About Us:

LiveWest is a leading housing association dedicated to providing quality homes and services across South West England. We are seeking a visionary leader to elevate our Service Charge operations and customer experience for our 35,000-strong portfolio, who pay a service charge, totalling over £23 million.

Key Responsibilities:

  • Develop and implement a comprehensive Service Charge strategy to drive customer satisfaction and operational efficiency.
  • Lead a team of professionals to deliver exceptional Service Charge services, ensuring timely and transparent communication with customers.
  • Collaborate with cross-functional teams to identify and implement process improvements, reducing costs and enhancing customer experience.

Requirements:

  • Proven experience in Service Charge operations, with a strong track record of delivering customer-centric solutions.
  • Excellent leadership and communication skills, with the ability to inspire and motivate a team.
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and customer-focused organization.
  • A chance to make a real difference in the lives of our customers.


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