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Front Office Manager

2 months ago

Manchester, United Kingdom Crowne Plaza Manchester Airport Full time
Job Summary

We are seeking a highly motivated and experienced Front Office Manager to join our team at Crowne Plaza Manchester Airport. As a key member of our front office management team, you will be responsible for ensuring a smooth and exceptional guest experience.

Key Responsibilities
  • Lead and motivate a team of front office staff to deliver exceptional customer service.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Manage the front office operations, including check-in, check-out, and room assignments.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Monitor and analyze guest feedback to identify areas for improvement.
Requirements
  • At least 12 months of management experience in a busy hotel front office environment.
  • Proven track record of delivering exceptional customer service.
  • Strong leadership and communication skills.
  • Ability to create a positive and engaging culture within the team.
About Us

Crowne Plaza Manchester Airport is a 299-bedroom hotel located just outside the City Centre, conveniently close to the airport. We offer a range of amenities, including a 24-hour shuttle to the airport train station, a gym, and free onsite parking.