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Benefits and Money Advisor
2 months ago
We are seeking a skilled Benefits and Money Advisor to join our team at Venn Group. As a key member of our team, you will play a vital role in delivering a high-quality service to our customers, providing expert advice and guidance on money and benefits.
Key Responsibilities- Deliver a proactive and preventative customer-focused income management service
- Increase benefit awareness and promote benefit entitlements and a culture of payment amongst our customers, assisting in maximising customers' income levels
- Provide information, training, and advice to colleagues on welfare and benefit advice
- Assist in the improvement of services and assist in the development of policies and procedures
- Provide training to customers on benefits, money management, and budgeting skills, including their rights and responsibilities
- Manage a caseload of complex cases relating to benefit appeals and representing them at hearings as appropriate
- Keep up to date with legislation, regulations, and good practice associated with the role
- Excellent experience in providing money/benefit/welfare advice
- Experience in calculating benefit entitlement and identifying errors and underclaiming
- The ability to effectively communicate with customers and understand their needs, often in emotional and sensitive situations
- Excellent verbal and written communication skills
- Willingness and ability to work a flexible working week, including some weekends and evenings
- Car driver owner and valid UK (or equivalent) driving licence
- 25 annual leave days increasing with service plus bank holidays
- Healthcare cash plan
- A great pension scheme with generous employer contribution
- Performance-related unconsolidated recognition payments
- Employee assistance programme
- Eyecare scheme
- Employee perks
- Regular events promoting physical, mental, and financial wellbeing of employees
- A dedicated Learning & Development Advisor to encourage personal and professional development
