Tenant Engagement and Satisfaction Specialist

2 weeks ago

West Bromwich, Sandwell, United Kingdom Adullam Homes Full time

Tenant Engagement and Satisfaction Lead

We are seeking a skilled professional to take on the role of Tenant Engagement and Satisfaction Lead at Adullam Homes Housing Association Ltd.

The successful candidate will be responsible for maximising tenant satisfaction and engagement, ensuring that our residents receive the best possible service.

Key Responsibilities:

  • Develop and implement strategies to improve tenant satisfaction and engagement
  • Collaborate with colleagues to ensure effective communication and service delivery
  • Monitor and report on tenant feedback and satisfaction levels
  • Identify and address any issues or concerns raised by tenants

Requirements:

  • Proven experience in a similar role or related field
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills

Location: Birmingham

Salary: £31,500 per annum

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