Tenant Engagement and Satisfaction Specialist

3 weeks ago

West Bromwich, Sandwell, United Kingdom Adullam Homes Full time
Job Title: Tenant Engagement and Satisfaction Lead

We are seeking a skilled Tenant Engagement and Satisfaction Lead to support our Association in delivering exceptional services to our tenants.

Key Responsibilities:

  • Develop and implement effective tenant engagement strategies to improve satisfaction levels.
  • Build and maintain strong relationships with tenants, addressing their concerns and needs.
  • Collaborate with internal teams to ensure seamless service delivery and high-quality outcomes.
  • Conduct regular tenant surveys and feedback sessions to inform service improvements.
  • Support the development of policies and procedures to enhance tenant satisfaction.

Requirements:

  • Proven experience in tenant engagement and satisfaction roles.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Knowledge of housing association services and policies.

What We Offer:

  • A competitive salary of £31,500 per annum.
  • A supportive and collaborative work environment.
  • Opportunities for professional development and growth.

About Us:

Adullam Homes Housing Association Ltd supports vulnerable individuals and households, providing a range of services to improve their quality of life.

We are committed to delivering exceptional services that meet the needs of our tenants and the wider community.

Location: Birmingham

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