Tenant Engagement and Satisfaction Specialist

3 weeks ago

West Bromwich, Sandwell, United Kingdom Adullam Homes Full time
Tenant Engagement and Satisfaction Lead

We are seeking a skilled Tenant Engagement and Satisfaction Lead to join our team at Adullam Homes Housing Association Ltd.

The successful candidate will be responsible for maximising tenant satisfaction and engagement, ensuring that our residents receive the best possible service.

Key Responsibilities:

  • Develop and implement strategies to improve tenant satisfaction and engagement
  • Work closely with tenants, staff, and stakeholders to understand their needs and concerns
  • Provide excellent customer service and resolve issues promptly
  • Monitor and report on tenant satisfaction and engagement metrics

Requirements:

  • Proven experience in tenant engagement and satisfaction
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills

What We Offer:

  • A competitive salary of £31,500 per annum
  • A comprehensive benefits package
  • The opportunity to work with a dynamic and supportive team

Location: Birmingham

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