IT Support Services Professional

4 days ago


Bury St, Suffolk, United Kingdom SoCode Limited Full time
Job Description: IT Support Services Professional

Job Type: Full-Time

Salary: Competitive, based on experience

About SoCode Limited

Our client is a reputable Managed Service Provider (MSP) that delivers high-quality IT support and solutions to a diverse range of clients. With a focus on excellent customer service and staying ahead of the latest technology trends, we are seeking a skilled IT Support Services Professional to join our team.

Responsibilities:
  1. Offer technical assistance to clients via phone, email, or remote access, resolving hardware, software, and network problems.
  2. Implement, configure, and maintain computer systems, applications, and network devices.
  3. Oversee system maintenance to guarantee optimal performance and availability.
  4. Collaborate with colleagues to establish new infrastructure for clients, encompassing servers, networks, and security systems.
Requirements:
  1. A minimum of [X] years' experience as an IT Support Engineer or equivalent role, ideally within an MSP environment.
  2. Demonstrated expertise in Windows and/or Linux operating systems.
  3. Familiarity with LAN, WAN, VPN, and firewall technologies.
  4. Understanding of cloud services like Microsoft 365 and Azure.


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