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Control Centre Operator

2 months ago

Rugby, Warwickshire, United Kingdom Opus People Solutions Full time
Job Summary

We are seeking a highly skilled and customer-focused Control Centre Operator to join our Sheltered Housing Team at Rugby Borough Council.

The successful candidate will possess excellent customer service skills, a calm and confident manner, and clear and fluent English. They will be responsible for responding to calls connected to the Control Centre, taking appropriate action to resolve them in line with policy and procedure, and maintaining accurate records of all residents, calls, incidents, and equipment.

Main Responsibilities:

  • Respond to calls connected to the Control Centre and take appropriate action to resolve them
  • Maintain and keep up-to-date accurate records of all residents, calls, incidents, and equipment
  • Provide a dedicated, sensitive, and responsive service to all customers

Requirements:

  • Excellent customer service skills
  • Calm and confident manner
  • Clear and fluent English
  • Excellent listener and competent IT skills
  • Experience of working with vulnerable adults or call centre background advantageous

About Us:

Opus People Solutions is a leading recruitment agency that specializes in providing high-quality candidates to our clients. We are committed to delivering exceptional service and building long-term relationships with our clients and candidates.