Horticultural Business Support Specialist

4 days ago


Wickham Market, Suffolk, United Kingdom Horizon Search & Selection Full time

**Job Description:** Customer Service Operations Coordinator

**Location:** Suffolk

**Salary:** £27,000 - £32,000 per annum

We are seeking a skilled and detail-oriented individual to join our team as a Customer Service Operations Coordinator. This is a key role that requires excellent communication and organizational skills to ensure seamless customer service delivery.

**Key Responsibilities:

  • Ensure efficient customer service from initial enquiry to plant selection
  • Raise invoices and check payments
  • Organize collection and dispatch of plants
  • Manage planting schedules for customers
  • Record plant stock movements and pricing using Microsoft Access database
  • Process annual stock take results

**Requirements:

  • Considerable experience in commercial office administration
  • Multi-tasking administrative duties with customer liaison and support to management
  • Enthusiasm for plants and trees, willing to learn and work with Latin plant names
  • IT literacy, good document control, and digital filing practices
  • Excellent organizational skills, good sense of initiative, and ability to prioritize effectively
  • Good standard of spelling and grammar for professional communications
  • Interest in environmental issues

**Benefits:

  • Opportunity to join a well-regarded nursery in the beautiful Suffolk countryside
  • Key role in the continued success of the business
  • Long-term career opportunity with the potential to make a valuable contribution to a small business


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