IT Support Specialist

4 weeks ago


Market Harborough, Leicestershire, United Kingdom Deichmann Full time
Job Title: IT Support Specialist

Deichmann UK is seeking a highly motivated and organized IT Support Specialist to join our team in Market Harborough. As an IT Support Specialist, you will be responsible for providing help desk support to stores across the UK, delivering technical assistance to colleagues at head office and the warehouse, and maintaining a variety of IT equipment.

Key Responsibilities:
  • Provide help desk support to colleagues in store and at HO, both hardware & software during all trading hours
  • Record and monitor the progress of faults to till systems & other computer equipment
  • Monitor, maintain & document for all computer hardware, software and networks
  • Coordinate till installation and de-installation
  • Plan hardware requirements
  • Replace old hardware
  • Assist in the procurement of prices of new hardware and software for HO, the warehouse and stores
  • Configure & set up new hardware and software at HO, warehouse and stores
  • Undertake software updates, as necessary
  • Document all landlines and contracts including fault rectification and HO changes
  • Undertake phone and data cabling
  • Set up and maintenance of mobile phone email
Requirements:
  • GCSE level or equivalent and/or have worked at this level
  • Highly motivated and able to work on own initiative whilst also able to operate effectively as one of a team
  • Strong problem solving abilities and able to use own initiative
  • Analytical skills with ability to make timely informed decisions
  • An effective communicator both verbal and written
  • Ability to plan, co-ordinate and prioritise a busy workload
  • Experience of IT support & network infrastructure within a domestic environment e.g. for friends & family
  • Genuine interest in the rapidly changing field of IT
  • Knowledge of Windows, iOS & Android systems
  • Able to work in an environment where flexibility to adapt to changing priorities is essential
  • Possess a full UK driving licence

Salary: £23,000


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